Shipping Policy
Shipping and Returns Policy
Last updated: July 2026
1. Shipping
Vermuteria Portuguesa (Wine-Time Europe, Lda.) ships to Mainland Portugal, the Islands (Azores and Madeira), Spain, Europe and the Rest of the World. All orders are carefully packaged to ensure the products arrive in perfect condition.
2. Shipping Costs and Delivery Times
Mainland Portugal: €8.00 — 1 to 3 business days
Islands (Azores and Madeira): from €12.00 — 5 to 10 business days
Spain: €10.00 — 1 to 4 business days
Europe: from €15.00 — 2 to 7 business days
Rest of the World: on request — variable delivery time
For shipments to the Rest of the World, please contact us for a personalised quote.
3. Carriers
Orders are shipped via CTT, DHL, UPS, TNT, FedEx and BOU Express, depending on the destination. After dispatch, the customer receives the tracking number by email.
4. Receiving Your Order
Upon delivery, the customer should check the external condition of the packaging before signing the delivery note, confirm that the products received match the order and, in the event of damage or discrepancies, report it within 48 hours to info@vermuteria-portuguesa.com, together with photographs.
5. Customs Charges (shipments outside the European Union)
All products shipped outside the European Union are subject to VAT and possible customs duties in the destination country. The customer (importer) is responsible for VAT, customs duties and clearance fees. If the recipient refuses to pay the charges, the order may be destroyed or returned to the sender, in which case the return shipping costs will also be charged to the customer.
6. Right of Withdrawal (14 days)
Under Article 10 of Decree-Law No. 24/2014 of 14 February, the consumer has the right to freely withdraw from the contract within 14 (fourteen) days of receiving the product, without having to give any reason and without penalty. This right applies to all items, including those purchased on promotion.
Conditions for return: the product must be unopened, in its original condition, with the label and cap/seal intact; in its original packaging; and with proof of purchase (invoice or order confirmation).
Products excluded from return: products that have been opened or whose seal/cap has been removed or damaged; products that are not in their original condition for reasons attributable to the customer.
7. Return Process
Contact us by email (info@vermuteria-portuguesa.com) or WhatsApp (+351 93 763 1958), stating the order number and the reason for the return. You will receive shipping instructions within a maximum of 14 days. Direct return costs are the customer's responsibility, except in the case of a faulty product or an error in the order. The refund is processed within a maximum of 14 days after receipt and verification of the product(s), using the same payment method used for the purchase; we may wait until we receive the goods back or proof that they have been sent.
8. Faulty Products
Goods benefit from the legal guarantee of conformity provided for in Decree-Law No. 84/2021 of 18 October, for a period of 3 years from delivery. If you receive a faulty or damaged product, contact us immediately at info@vermuteria-portuguesa.com. In such cases, Vermuteria Portuguesa bears the return costs and will either replace the product or issue a full refund.
Return address:
WINE-TIME EUROPE, Lda. — Vermuteria Portuguesa
Rua das Fisgas 442 — Parque Cascais Stock — Armazém 6
2645-117 Alcabideche, Portugal
We recommend using a trackable shipping method. Vermuteria Portuguesa is not responsible for items lost during return.
9. Alternative Dispute Resolution (ADR)
Under Law No. 144/2015 of 8 September, in the event of a consumer dispute the customer may contact CNIACC — the National Centre for Information and Arbitration of Consumer Disputes (Faculty of Law, Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon; cniacc@fd.unl.pt; www.cniacc.pt). Further information at the Portuguese Consumer Portal: www.consumidor.gov.pt. Consumers resident in another EU Member State may use the European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr
10. Electronic Complaints Book
Available at https://www.livroreclamacoes.pt/
11. Contact
Email: info@vermuteria-portuguesa.com
Phone (landline): +351 21 362 4606
Mobile / WhatsApp: +351 93 763 1958
Address: Rua das Fisgas 442, Parque Cascais Stock, Armazém 6, 2645-117 Alcabideche, Portugal
Last updated: July 2026
1. Shipping
Vermuteria Portuguesa (Wine-Time Europe, Lda.) ships to Mainland Portugal, the Islands (Azores and Madeira), Spain, Europe and the Rest of the World. All orders are carefully packaged to ensure the products arrive in perfect condition.
2. Shipping Costs and Delivery Times
Mainland Portugal: €8.00 — 1 to 3 business days
Islands (Azores and Madeira): from €12.00 — 5 to 10 business days
Spain: €10.00 — 1 to 4 business days
Europe: from €15.00 — 2 to 7 business days
Rest of the World: on request — variable delivery time
For shipments to the Rest of the World, please contact us for a personalised quote.
3. Carriers
Orders are shipped via CTT, DHL, UPS, TNT, FedEx and BOU Express, depending on the destination. After dispatch, the customer receives the tracking number by email.
4. Receiving Your Order
Upon delivery, the customer should check the external condition of the packaging before signing the delivery note, confirm that the products received match the order and, in the event of damage or discrepancies, report it within 48 hours to info@vermuteria-portuguesa.com, together with photographs.
5. Customs Charges (shipments outside the European Union)
All products shipped outside the European Union are subject to VAT and possible customs duties in the destination country. The customer (importer) is responsible for VAT, customs duties and clearance fees. If the recipient refuses to pay the charges, the order may be destroyed or returned to the sender, in which case the return shipping costs will also be charged to the customer.
6. Right of Withdrawal (14 days)
Under Article 10 of Decree-Law No. 24/2014 of 14 February, the consumer has the right to freely withdraw from the contract within 14 (fourteen) days of receiving the product, without having to give any reason and without penalty. This right applies to all items, including those purchased on promotion.
Conditions for return: the product must be unopened, in its original condition, with the label and cap/seal intact; in its original packaging; and with proof of purchase (invoice or order confirmation).
Products excluded from return: products that have been opened or whose seal/cap has been removed or damaged; products that are not in their original condition for reasons attributable to the customer.
7. Return Process
Contact us by email (info@vermuteria-portuguesa.com) or WhatsApp (+351 93 763 1958), stating the order number and the reason for the return. You will receive shipping instructions within a maximum of 14 days. Direct return costs are the customer's responsibility, except in the case of a faulty product or an error in the order. The refund is processed within a maximum of 14 days after receipt and verification of the product(s), using the same payment method used for the purchase; we may wait until we receive the goods back or proof that they have been sent.
8. Faulty Products
Goods benefit from the legal guarantee of conformity provided for in Decree-Law No. 84/2021 of 18 October, for a period of 3 years from delivery. If you receive a faulty or damaged product, contact us immediately at info@vermuteria-portuguesa.com. In such cases, Vermuteria Portuguesa bears the return costs and will either replace the product or issue a full refund.
Return address:
WINE-TIME EUROPE, Lda. — Vermuteria Portuguesa
Rua das Fisgas 442 — Parque Cascais Stock — Armazém 6
2645-117 Alcabideche, Portugal
We recommend using a trackable shipping method. Vermuteria Portuguesa is not responsible for items lost during return.
9. Alternative Dispute Resolution (ADR)
Under Law No. 144/2015 of 8 September, in the event of a consumer dispute the customer may contact CNIACC — the National Centre for Information and Arbitration of Consumer Disputes (Faculty of Law, Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon; cniacc@fd.unl.pt; www.cniacc.pt). Further information at the Portuguese Consumer Portal: www.consumidor.gov.pt. Consumers resident in another EU Member State may use the European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr
10. Electronic Complaints Book
Available at https://www.livroreclamacoes.pt/
11. Contact
Email: info@vermuteria-portuguesa.com
Phone (landline): +351 21 362 4606
Mobile / WhatsApp: +351 93 763 1958
Address: Rua das Fisgas 442, Parque Cascais Stock, Armazém 6, 2645-117 Alcabideche, Portugal
